Privacy Policy | Counseling with Courtney

Important · HIPAA Notice

This website is not a HIPAA-secure channel.

Please do not include sensitive clinical information, diagnoses, or detailed personal health information in the contact form, email, or text messages. Once we begin working together, clinical communications happen through secure, HIPAA-compliant channels covered under a separate Notice of Privacy Practices.

Who we are

Counseling with Courtney is the private therapy practice of Courtney Mickles, LMFT #138495 and LPCC #14544, located at 2200-B Douglas Blvd., Suite 140, Roseville, CA 95661. This policy applies only to information collected through this website. It does not cover protected health information (PHI) created in the course of clinical care, which is governed separately under HIPAA and the practice's Notice of Privacy Practices.

Information we collect

Information you give us. When you submit the contact form, we collect the name, email address, phone number (if provided), and message content you choose to share. We only ask for what we need to respond to your inquiry.

Information collected automatically. When you visit the site, our analytics tools collect standard web-traffic data: IP address, browser type, device type, referring website, pages visited, and time spent on the site. This data is used in aggregate to understand how visitors find and use the site.

Tracking technologies we use:

Google Analytics 4 — measures site traffic and visitor behavior. IP addresses are anonymized.
Google Ads Conversion Tracking — measures whether visitors who arrive via paid ads complete the contact form, so we can evaluate advertising effectiveness.
Meta (Facebook) Pixel — measures whether visitors who arrive via Facebook or Instagram ads complete the contact form. Used only for conversion measurement; we do not use Meta's pixel data for behavioral retargeting.
Microsoft Clarity — records anonymous session replays and aggregate heatmaps to help us understand how visitors interact with the site. Sensitive form fields are masked.
Form provider (Formspree or equivalent) — handles secure transmission of contact form submissions to Courtney's inbox.

How we use information

· To respond to your inquiry and schedule consultations
· To improve the website and our communications
· To measure and improve marketing effectiveness
· To meet legal and regulatory obligations

How we share information

We do not sell your personal information. We share information only in these limited circumstances:

· With service providers who help operate the site (form processor, analytics provider) — they are bound by confidentiality and may only use the data to provide their service
· When required by law, subpoena, or court order
· To protect the safety of clients, staff, or the public when necessary

Cookies

This site uses cookies to enable analytics and conversion tracking. You can disable cookies through your browser settings; the site will still function, but anonymous analytics may be incomplete. We do not use cookies for advertising profiles outside our own conversion measurement.

Your California privacy rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

· Know what personal information we collect about you
· Request a copy of the information we hold about you
· Request that we delete information we've collected (subject to legal retention requirements)
· Opt out of any sale or sharing of personal information (we do not sell or share)
· Be free from discrimination for exercising these rights

To make a request, email counselingwithcourtney@gmail.com. We will verify your identity before responding and reply within 45 days as required by law.

Data security

We take reasonable steps to protect information transmitted through this site, including SSL/TLS encryption. No system is perfectly secure; we encourage you not to send sensitive clinical or financial information through the contact form, email, or unencrypted text message.

Children

This website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on the home page or via email if we have an active correspondence with you.

Contact

For privacy questions, requests, or concerns:
Courtney Mickles, LMFT · LPCC
2200-B Douglas Blvd., Suite 140, Roseville, CA 95661
(916) 299-7271
counselingwithcourtney@gmail.com